Refund policy

Returns & Refunds Policy - Kaos Collective

At Kaos Collective, we take pride in the quality of our products. Please read the following policy carefully before making a purchase.

Change of Mind

We accept change-of-mind returns within 30 days of receiving your order, provided the product meets all of the following conditions:

  • The nail set is completely unopened and unused
  • The original packaging has not been opened
  • The product is in its original condition

Due to the personal-use and hygienic nature of our press-on nails, once a nail set or its packaging has been opened, it is not eligible for a change-of-mind return - even if the nails have not been worn or used.

This includes opening the packaging to view, inspect or try on the nails.

For eligible change-of-mind returns, the customer is responsible for return shipping costs. Original shipping costs are non-refundable for change-of-mind returns.

Please contact us at hello@kaoscollective.com.au before sending a return. We will provide return instructions.

Faulty, Damaged or Incorrect Items

In accordance with the Australian Consumer Law, you may be entitled to a repair, replacement or refund if a product is faulty, damaged, defective or not as described.

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging where applicable

Once your claim has been assessed, we will advise you on the next steps and the appropriate remedy.

Our change-of-mind return conditions do not limit or affect your rights under the Australian Consumer Law.

Where required under the Australian Consumer Law, Kaos Collective will cover reasonable return costs and applicable delivery costs.

Conditions for Change-of-Mind Returns

Where a change-of-mind return is approved:

  • Items must be completely unopened and unused
  • Original packaging must remain intact
  • Products must be returned in their original condition
  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable

We reserve the right to refuse a change-of-mind return where the product does not meet these conditions.

Refunds

Approved change-of-mind refunds will be processed to the original payment method within 5-10 business days of receiving and inspecting the returned item.

For approved faulty, damaged or incorrect products, refunds will be processed once the appropriate remedy has been confirmed.

Please remember that your bank or payment provider may take additional time to process and display the refund.

Original shipping costs are non-refundable for change-of-mind returns.

Where a refund is required under the Australian Consumer Law, applicable delivery and reasonable return costs will be reimbursed where required.

Sale Items

Sale or promotional items are final sale and are not eligible for returns or refunds
unless deemed faulty under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact Us
For all return or refund enquiries, please contact us at:
Kaos Collective
Email: hello@kaoscollective.com.au